Returns & Refund Policy
"Your happiness matters to us. That's why we offer a seamless return process for your convenience."
At JQ Clothing Co., we strive to ensure your complete satisfaction with your purchase. Please take a moment to carefully review our return policy guidelines to facilitate a smooth return process:
Inspection and Defective Items
Upon receiving your order, we kindly ask you to inspect the items immediately. If you find any merchandise to be defective, please contact us within 3 days of the item's arrival. Notify us promptly by emailing our customer service at firstname.lastname@example.org. We will gladly assist you in resolving the issue.
Condition of Clothing Items
To be eligible for a refund, clothing items must be unworn and free from any makeup, perfume, deodorant, or other stains. We cannot provide a refund if the items do not meet these standards. In such cases, the items will be returned to you. We appreciate your understanding.
Please note that clearance/sale items are strictly non-returnable. We enforce this policy to maintain fairness and provide the best prices to all our customers. Kindly review your selection carefully before making a purchase.
To initiate a return, the items must be received in their original/new condition, with the original tags attached, and accompanied by a copy of the invoice. This allows us to process your return swiftly and accurately.
Timeframe for Returns
For eligible returns, please ensure that the package is postmarked within 30 days from the date on the original invoice. Returns received after this period may not be accepted. We appreciate your cooperation in adhering to the specified timeframe.
Our dedicated customer service team is here to assist you with any additional questions or concerns. You can reach us at 701-742-5638 or email us at email@example.com.
Thank you for shopping at JQ Clothing Co. We value your business and will do our best to ensure your satisfaction with every purchase.